Returns / Refund Policy

If you wish to cancel your order before you have received the goods or within 7 days of receipt you must do so by email to customerservices@shortcouture.com We will refund the cost of the goods and the cost of standard postage.

After 7 days should you wish to return an item we will be happy to exchange it or refund within 14 days of delivery. We reserve the right to refuse an exchange or refund if the item(s) are returned in a non-saleable condition, have been worn or are soiled or damaged.

If the product returned is not in fully resaleable condition, we do reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.

Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed when:

• The original account no longer exists OR

• The original account details have expired

If you have contacted us to cancel your order before you have received your goods, it may not be possible to stop delivery of your order. Please return the order to us by post, in the meantime you must take reasonable care of the items. You must pay the cost of the return postage.

If you receive faulty or damaged items please inform us within 7 days so that we can arrange replacements.

Further details of your rights under Distance Selling Regulations are available from your local Trading Standards Department or Citizens Advice Bureau.

This policy does not affect your statutory rights.

You must take good care of the items whilst they are in your possession. For your own protection, we recommend that you request proof of posting when returning the item, or you may wish to select a delivery method that insures you for the value of goods that you are returning. We cannot be held responsible for returns that are lost in transit.